Multi-Factor Authentication
Multi-Factor Authentication

MFA provides better security, requiring two or more things to log in. An example would be a bank ATM card. The card is something a user has and the PIN is something they know. Without both, they can’t get access their bank account.

Why do we need MFA? Traditional usernames and passwords have become increasingly more vulnerable to malicious attackers trying to steal information.

Different MFA options to choose from

Call to phone

The system generates an automated voice call. The user answers and presses # in the phone keypad to complete the login process. Be sure to select the phone you regularly use. For example, a land line number might not be best choice.

Text message to phone

The system sends a text message that contains a verification code. The user is prompted to enter the verification code into the sign-in prompt.

Learn how to set-up a mobile device to receive a phone call or text.

Microsoft Authenticator app

A push notification is sent to the user’s phone or registered device. The user views the notification and selects Verify or receives a verification code that is entered into the sign-in prompt. The Microsoft Authenticator app is available for Android (Google Play) and iPhone (Apple Store) phones.

Watch this informative video to learn how to set-up the Microsoft Authenticator app.

After watching the video above, use this link to learn more about setting-up the Microsoft Authenticator app.

Users can change their MFA settings from the Microsoft My Profile page by selecting Additional Security Verification. It's strongly recommend that you add a secondary phone number to help prevent being locked out of your account if your primary phone is lost or stolen, or if you get a new phone and no longer have your original, primary phone number.

Help & Support
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Help & Support

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