If you forgot your password, select the Forgot Your Password link on the UPSers.com login screen. You'll be prompted to select from three options:
If you select the one-time PIN options, an SMS text will be sent to your mobile phone number on file or an email will be sent to your email address on file with the one-time PIN.
If the challenge questions option is selected, be sure to type your answers exactly as you did when you created them during registration or later via Edit My Profile.
If you fail to provide a valid ID and correctly answer your challenge questions by your third attempt, you'll be locked out. If that happens, you'll need to submit a Technical Help Form to request your account be unlocked.
If you cannot reset your password using the three options, you'll need to submit a Technical Help Form to request a password reset.
If you are unable to login after 3 attempts, you'll be locked out of the system for 15 minutes.
After the 15 minute lock out, you can then login again.
The TSC Help Desk is not able to unlock UPSers.com accounts.
Registered users only: If you cannot remember your password, try the Forgot Your Password link on the UPSers.com log in screen.